Returns and refunds
Your rights on withdrawal, defect or mis-delivery, in accordance with Law 31-08 on consumer protection measures.
Last updated : 2026-09-20
Site publisher
- Company :
- Sharik
- Email :
- contact@sharik.ma
- Phone :
- +212 661 00 00 00
Right of withdrawal
Under Law 31-08 you have seven days from receipt of the product to withdraw, without giving a reason and without penalty. Tell us in writing at the contact address, quoting your order number.
Exclusion for personalised products
The right of withdrawal does not apply to cards made to your specifications — printed with your name, your logo or your contact details — in line with the exceptions Law 31-08 provides for clearly personalised goods. This exclusion does not affect your rights if the product is defective.
How to return
The product must be returned complete and in a condition allowing resale. Return costs are yours, except where the return results from our error or a defect in the product, in which case we bear them.
Refunds
Refunds are made within fifteen days at the latest of our receiving the returned product, by transfer to the bank account you give us. Where the order was paid in cash on delivery, the refund is necessarily made by transfer, which means you will need to provide bank details.
Defective product
If the NFC chip does not work, the printing is faulty, or the card arrives damaged, we replace it at our cost, return included. Report it within seven days of receipt, with a photograph if you can.
Mis-delivery
If we get the nature or quantity of the products wrong, we arrange collection and re-despatch at our cost.
Subscriptions
Subscriptions buy a service that is available immediately. A subscription already under way is not refunded pro rata; you keep access to the paid features until the end of the period you paid for. Where the service is unavailable for a prolonged period attributable to us, a goodwill arrangement may be agreed.
How to reach us
Send your request to the email address above with your order number, what went wrong and, where relevant, a photograph. We acknowledge within two working days.